Privacy statement.
This statement explains how BILINGUA d.o.o. processes the personal data of visitors to bilingua.hr and of users of the contact form, in accordance with the General Data Protection Regulation (GDPR) and the Croatian act implementing the GDPR.
We process only the data you send us through the form and, with your consent, anonymised visit statistics.
Data, purpose and legal basis
Contact form. When you request a quote, we process the data you enter: name, e-mail address, type of service, languages and the deadline or event date (required), plus message, phone, company, country, city, event location and type, or type of text or content (optional), and the documents you attach.
The enquiry is delivered by e-mail to our business mailbox; the time of sending and your IP address are recorded with it. The purpose is preparing a quote, answering your enquiry and the business correspondence that follows. Legal basis: steps prior to entering into a contract at your request (Art. 6(1)(b) GDPR) and our legitimate interest in conducting business communication (Art. 6(1)(f)).
Protection of the form against abuse. For every submission we record the time, IP address and outcome in order to prevent spam and overload. Legal basis: our legitimate interest in the security of the service (Art. 6(1)(f)).
Providing your data is not a legal obligation, but without the required data we cannot answer your enquiry.
Cookies and analytics
This website sets no cookies without your consent; your browser only remembers your choice in the cookie notice.
If you choose “Accept”, Google Analytics (Google Ireland Limited) is switched on for anonymous visit statistics; its cookies last up to two years and visit data is kept for 14 months.
The legal basis is your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time via the “Cookie settings” link in the footer.
Recipients
Your data is accessed by our staff and, where necessary to prepare a quote or carry out the work, by the external translators and court interpreters we work with, who are bound by confidentiality agreements.
Our web-hosting and e-mail provider in Croatia processes data solely on our instructions, as a processor.
Google (Google Ireland Limited) receives visit data only if you have accepted analytics. We disclose data to public authorities only where the law requires it.
Transfers outside the EU
Data from the contact form stays on servers in the European Union. The only exception is visit statistics with your consent: Google may also process that data in the United States under the EU-U.S. Data Privacy Framework, for which Google LLC is certified.
Retention periods
An enquiry that does not lead to an order is deleted no later than 12 months after the last communication. If an order follows, we keep the data for as long as accounting and tax regulations require.
The submission record (time, IP address, outcome) is deleted after six months. Your cookie choice stays in your browser until you clear it.
Your rights
You have the right of access to your data, rectification, erasure, restriction of processing, objection to processing based on legitimate interest, portability of the data you provided, and withdrawal of consent without affecting the lawfulness of earlier processing.
Send your request to info [at] bilingua.hr; we reply within one month at the latest, free of charge.
If you believe we process your data unlawfully, you may lodge a complaint with the Croatian Personal Data Protection Agency (AZOP), azop.hr.